Trust and safety

01

What we never do

• We never sell your data

  Your health information isn't a product, and we don't sell or rent it to anyone.

• We never show ads

  Saluvo has no advertising, and no advertising or analytics trackers on its pages.

• We never train AI on your health data

  Your chats, reports and files aren't used to train AI models.

02

You decide who sees what

• Your records are yours

  Your chats, reports, medicines and reminders stay in your account. Nobody else can open them.

• Family sees only what you allow

  Connected family see only what you switch on, read-only, and lose access the moment you switch it off. Chats and what Saluvo remembers always stay private.

• Doctors see it through your link

  A doctor sees your record only through a link you make, for the time you pick (7 days to a year). You can end it at any time.

• Your medical ID shows what you choose

  Your medical ID card shows only the parts you pick, for someone helping you in an emergency.

03

How your information is protected

• Encrypted on the way

  Everything travels between you and Saluvo encrypted.

• Private file storage

  Photos and files are kept in private storage, encrypted at rest. Saluvo checks who is asking every time, and download links expire within minutes.

• Used only to answer you

  Questions and files go to our trusted AI service providers only to produce your answer. Files sent to them are deleted within 7 days.

• Safe payments

  Payments are handled by our payment partner. Saluvo never sees your card number.

• Protected sign-in

  Passwords are stored only as a one-way hash, and ones known from data breaches are refused. Sign-in attempts are limited, so guessing isn't practical.

04

You stay in control

• Delete anything

  Delete any chat, report, medicine, reminder, memory or family member, one at a time.

• See what Saluvo remembers

  See and delete everything Saluvo remembers about each person in Settings.

• Download everything

  Download everything we hold about you from Settings, then Account.

• Close your account

  Deleting your account locks it at once. You can restore it for 30 days, and then everything is removed for good.

05

Safer answers

• Danger signs first

  Saluvo gives health information, not a diagnosis. For warning signs it shows your local emergency number straight away.

• Lab values checked twice

  Every lab value is read twice and compared. A value that doesn't match is marked for you to check against the paper.

• Sources you can see

  Results outside the normal range are checked against trusted medical websites, with the sources shown, where web search is available.

• What verified means

  A doctor's verified mark means we checked their registration number against their medical council's register.

06

What we don't claim

07

Questions or a concern