Terms of use

Saluvo gives general health information produced by AI. It can be wrong or incomplete. It doesn't diagnose, prescribe or replace a qualified doctor, and using it doesn't create a doctor and patient relationship. Always talk to a doctor about diagnosis and treatment, and never delay care or stop a medicine because of something Saluvo said.

Saluvo isn't an emergency service. In an emergency, call your local emergency number. If you're thinking about harming yourself, contact a local crisis line, which you can find at findahelpline.com, or your emergency number.

You must be 18 or older to create an account. You can add children and other family members as profiles you manage, as their guardian or with their permission. Guests can ask a limited number of questions a day.

Keep your sign-in details safe, and tell us if you think someone else has used your account. You're responsible for what happens in your account, and for the information you add being yours to share.

• Signed-in use is paid for with credits, which come from monthly plans, one-time packs or top-ups. Credits don't expire while your account is open.
• The cost of each action is shown on the pricing page and itemised in Settings.
• A monthly plan renews automatically every month at the price shown, until you cancel. Cancel at any time in Settings, then Billing. That stops the next charge, and your credits stay.
• Payments are processed by our payment partner as merchant of record. Prices may show in your local currency, and tax may be added at checkout.
• If an action fails, its credits come back automatically.
• Refunds work as described in our refund policy. Credits have no cash value and can't be transferred.

Your questions, files and profiles remain yours. You give us permission to process them only to run the service, as the privacy policy describes. Saluvo may remember lasting facts you share so it can answer better. Memories can be imperfect, so correct anything important in Settings.

Doctors and clinics shown in search results are independent. We don't employ or recommend them, and we don't check their credentials unless they show a verified mark, which means only that we matched their registration number to their medical council's register. If you ask Saluvo to do a task on another website, such as placing an order, that purchase is between you and that website, under its terms.

Please don't:

• upload someone else's health information without their permission
• break the law, or use Saluvo to harm anyone
• try to break, overload, copy or scrape the service
• resell Saluvo, or use it to build a competing service or dataset

We limit requests to keep Saluvo fast and fair for everyone. If you seriously or repeatedly break these terms, we may suspend or close your account. Unless the problem is urgent, we'll tell you first.

The Saluvo name, app, design and content belong to Elgrith. These terms give you a personal right to use Saluvo, and nothing more.

You can delete your account at any time. It's kept locked for 30 days so you can restore it, then removed for good. Cancel any active plan first, because deleting your account doesn't cancel it. Unused credits aren't refunded when you close your account, unless our refund policy or your local law says otherwise.

We work to keep Saluvo available and accurate, but we don't promise that it will be uninterrupted or free of errors, and we may change or end features. As far as the law allows, Saluvo is provided as it is, we aren't liable for indirect or consequential losses, and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing in these terms limits a liability or takes away a right that your local law doesn't allow us to limit, including your rights as a consumer.

Please write to us first, and we'll try to put things right. These terms are governed by the law of the country where Elgrith is established. If you're a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in its courts.

If we change these terms in a way that matters, we'll update this page and its date, and tell you in the app or by email before the change applies. If you don't agree, you can stop using Saluvo and close your account.

Questions about these terms, your account or a payment: support@saluvo.ai.