Delivery policy

Saluvo is a digital service. We don't sell or ship physical products, so there's nothing to wait for at your door.

Last updated: 5 November 2026

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On this page
  1. 01What you get
  2. 02When it arrives
  3. 03If it doesn't arrive
  4. 04Where Saluvo is available
  5. 05Orders on other websites
  6. 06Refunds

In short

  • Nothing is shipped, and there are no delivery charges.
  • Plans and credits reach your account straight after payment.
  • Your receipt comes by email.
  • If credits don't arrive, write to support@saluvo.ai.

This summary helps you find your way. The full text below is what applies.

01

What you get

When you buy a plan, a credit pack or a top-up, the credits are added to your Saluvo account. Saluvo doesn't send anything by post or courier, and you never pay a shipping or delivery charge to us.

02

When it arrives

Credits usually appear in your account within a few minutes of a successful payment. Open Settings, then Billing, to see your balance. Your receipt is sent to your email by our payment partner.

03

If it doesn't arrive

Refresh the page and check that you're signed in to the account you paid from. If your credits still haven't arrived after an hour, write to support@saluvo.ai with your receipt. If we can't deliver what you paid for, we'll refund you.

04

Where Saluvo is available

You can use Saluvo wherever you have internet access, unless the law or our payment partner prevents it. Some features, such as WhatsApp messages or finding a doctor nearby, may vary by country.

05

Orders on other websites

If you ask Saluvo to help you order something on another website, such as a pharmacy, that website sells and ships it. Its own prices, delivery times and return rules apply, and any problem with the order is for you to raise with it.

06

Refunds

See our refund policy.

Questions about this page?

Write to us