Refund policy

You can ask for a refund within 24 hours of any payment for a monthly plan, a credit pack or a top-up. This includes a monthly renewal. You don't need to give a reason.

We refund the unused part of that payment, including any tax charged on it. If you haven't used any of the credits it bought, you get the full amount back. If you've used some, we deduct their share.

1. Write to support@saluvo.ai within 24 hours of the payment.
2. Use the email on your Saluvo account, and include your receipt or the payment date and amount.
3. We'll confirm by email once your refund is on its way.

The 24 hours are counted from the time on your receipt to the time your email reaches us. We count your request as made on time even if we reply later.

Refunds go back to the way you paid. They usually reach you within 3 to 7 business days after we process them, depending on your bank or payment method. The amount can differ slightly if your bank changed the currency.

When a payment is refunded, the credits it bought are removed from your balance. Refunding a monthly plan payment doesn't cancel the plan, so cancel it too in Settings, then Billing, if you don't want it to renew.

After 24 hours, payments aren't normally refundable, and unused credits stay in your account. We'll still refund you, whenever you tell us, if:

• you were charged twice or by mistake
• you were charged after cancelling
• someone used your payment details without your permission
• your local law gives you the right to a refund

You don't need to ask. If an answer, scan or search fails, its credits go back to your balance automatically.

Donations are gifts and aren't normally refundable. If you donated by mistake, write to us within 24 hours and we'll refund you.

Nothing in this policy takes away a right your local consumer law gives you. For example, consumers in the European Union and the United Kingdom may have 14 days to withdraw from an online purchase, unless they agreed at checkout that the service could start straight away and that they'd lose that right. If your law gives you more than this policy, your law applies.

We may refuse a refund if someone repeatedly buys and refunds to get free use of Saluvo. This doesn't affect your legal rights.

Please write to us before contacting your bank, because it's usually the quickest way to get your money back. You can also raise a case with the payment partner named on your receipt. See also our terms of use.