Privacy policy

Saluvo is run by Elgrith, which decides how and why your information is used. Under data protection laws such as GDPR and India's Digital Personal Data Protection Act, that makes Elgrith the data controller or data fiduciary. Reach us at support@saluvo.ai.

• Account details: your name and email, and an account id from the service you sign in with. If you use a password, we store only a one-way hash of it.
• Health information you choose to give: your questions, family profiles (name, year of birth, conditions, allergies, medicines), lab reports and medicine photos or PDFs, readings, activity you log, and reminders.
• Voice: voice notes and voice chats, turned into text to answer you. The audio isn't kept as part of your chat; the text is.
• What Saluvo remembers: lasting facts you mention, such as a condition, an allergy or a regular medicine.
• WhatsApp: if you link it, your number and the messages you exchange with Saluvo.
• Location: only if you share it, rounded to about 100 metres and used for that task. We don't store it.
• Country from your connection: during setup, Saluvo uses your IP address once, on its own servers, to suggest your country and its emergency number. This check doesn't save your IP address or send it to anyone. You can change the country, and it's saved only if you keep it.
• Payment records: what you bought, when and for how much. We never see your full card number.
• Technical information: a random guest id so guests can try Saluvo within a daily limit, and the security records needed to keep the service safe.
• Messages to us: your name, email, organisation and message if you contact us, so we can reply.

You don't have to give us health information, but Saluvo can't answer questions about information it doesn't have. An account needs an email address.

• To provide Saluvo: answering your questions, reading your files, keeping your records and sending reminders. This is needed to perform our contract with you.
• To handle health information: we rely on your explicit consent. You give it by choosing to share that information with Saluvo for these purposes, and you can withdraw it at any time by deleting the information or your account. Withdrawing doesn't affect what we did before.
• To keep Saluvo safe and working: preventing abuse, securing accounts and fixing faults. This is our legitimate interest in running a safe service.
• To meet legal duties: such as keeping payment records for tax and accounting.

We don't use your health information for advertising, and we don't use it to train AI models.

We ask for this consent in a separate step when you start using Saluvo. You can also withdraw it in Settings, then Privacy.

We don't sell your personal information. We share it only with service providers who work on our behalf, only as far as each task needs, and under terms that limit what they may do with it:

• Hosting and storage providers, who run our servers and keep your records and files.
• AI service providers, who process your questions, files and voice to produce an answer or transcript. Files sent to them are deleted within 7 days.
• Search and mapping providers, who receive search terms and the area you named, such as a specialty and a city, not your records.
• A secure cloud browser provider, used only when you ask Saluvo to do a task on a website. Sessions are isolated to your account, and sign-ins you choose to keep are encrypted. Saluvo never types passwords, one-time codes or card details for you, and it asks before placing an order or paying.
• Messaging and email providers, who deliver WhatsApp messages and emails you asked for.
• Our payment partner, the merchant of record shown on your receipt, who processes payments and receives your email to issue it.
• Scheduling providers, who receive the details you enter when you book a call with a founder on our investors or partners pages.

We also share information when you ask us to, such as through a share link, a doctor link or your medical ID, and when the law requires it, to protect people from serious harm, or if the business changes hands, in which case this policy continues to protect your information.

You can ask for the current list of the providers we use by writing to support@saluvo.ai.

Saluvo's servers are in the United States, and some service providers work in other countries. So your information may be processed outside your country, in places whose data protection laws differ from yours. Where the law requires a safeguard for these transfers, we use one it allows, such as standard contractual clauses. You can ask us for details.

Saluvo's answers are made by AI and can be wrong. They're general health information, not a diagnosis or a medical decision. Saluvo doesn't make decisions about you that have legal or similarly significant effects. You can always check an answer with a doctor.

• Your information stays while your account is active. You can delete any chat, report, medicine, reminder, memory or family member at any time.
• If you delete your account, it's locked at once and can be restored for 30 days. After that, it's removed for good.
• Payment and donation records are kept for as long as tax and accounting laws require, with your name, email and account link removed once your account is gone.
• Guest chats and files aren't stored.

Depending on where you live, you can:

• see the information we hold about you and get a copy
• correct it, or delete it
• limit or object to how we use it
• withdraw your consent at any time
• take your information with you in a portable format
• name someone to act for you if you can't, where your law allows it
• complain to your data protection authority

Much of this is built in: download your data from Settings, then Account, and delete items whenever you like. For anything else, write to support@saluvo.ai. We'll reply within one month, or sooner if your law requires it, and we won't treat you differently for using your rights. If we refuse a request, we'll say why and how you can appeal.

We use only what's needed to run Saluvo: a cookie that keeps you signed in, a guest id, and your language and display choices. We don't use advertising or analytics cookies.

If you aren't signed in, Saluvo may show Google's sign-in prompt. This loads a script from Google, which can see your device's address and may use its own cookies. If you choose to sign in with it, Google gives us your name and email.

Information travels encrypted, files are encrypted at rest, passwords are stored only as one-way hashes, and access is limited. No system is perfectly safe. If a breach puts your information at risk, we'll tell you and the authorities as the law requires.

Accounts are for people aged 18 or over. You can add children and other family members as profiles you manage. By doing so, you confirm that you're their parent or guardian, or that you have their permission.

If we change this policy, we'll update this page and its date. If a change matters, we'll tell you in the app or by email before it applies.

For any privacy question, request or complaint, write to support@saluvo.ai. See also the terms of use and our health data policy.